Customer Service Executive (R1)

Job Description: · Customer Service Support · Main focal point between sales team and customers to ensure smooth day-to-day business operations · Ensure that customer orders and transactions are processed in an efficient and timely manner · Responding promptly to customer enquiries and provide professional customer support · Liaise with Singapore Finance team and monitor customer accounts as required · Liaise with Internal Stakeholders and monitor customer logistic movement · Manage and support administrative elements for all sales activities · Generate and disseminate reports · Prepare the supporting documents to facilitate audit purposes · Perform other tasks which may be assigned from time-to-time Job Requirement: • Minimum Diploma with 1-3 years of customer service and relevant experience • Proven experience in commercial role, Online Market place or logistic firm will be a plus point. • Strong negotiation skills and experience in finding new customer. • Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders. • Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value. • Ability to work independently and collaboratively in a fast-paced environment. • Proficiency in Microsoft Office suite and experience with logistics management software is a plus.