Application Support Analyst

We are looking for a proactive and customer-focused Business & Application Support Analyst to support critical operational systems across attractions, parking, access control, and self-service platforms. Responsibilities Provide application and operational support for business-critical systems. Manage and resolve application incidents, service requests, and user issues within agreed service levels. Support systems related to: Attractions and guest access Car park access and parking management systems Access card and credential management Self-service kiosks and ticketing terminals Membership and visitor management systems Perform application monitoring and troubleshoot production issues. Analyse incidents and identify root causes and preventive actions. Liaise with vendors and technology partners for issue resolution and system maintenance. Gather and document business requirements for enhancements and system improvements. Coordinate testing activities including UAT and post-deployment validation. Support system upgrades, patches, and releases. Prepare reports, user guides, process documentation, and knowledge base articles. Work closely with business stakeholders to improve processes and user experience. Participate in change and release management activities. Requirements 2–4 years of experience in Application Support, Business Systems Support, Production Support, or Business Analyst-related roles. Experience supporting operational or customer-facing applications. Experience working with external vendors and business stakeholders. Technical Skills Good understanding of application support and incident management processes. Basic SQL knowledge for troubleshooting and data analysis. Experience with ticketing systems and IT service management tools. Understanding of system integrations, APIs, and interfaces. Familiarity with Windows-based applications and enterprise systems. Knowledge of ITIL practices will be advantageous. Please send your detailed resume in MS Word format to resume@goldtecHRs.com with Education Level Working experiences Each employment background Reason for leaving each employment Last drawn salary Expected salary Date of availability