Reservations Supervisor

As a Reservation Supervisor, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here’s what you’ll do during a typical day: Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue Provide reservations support: Handle reservation requests and provide service to team members and customers as needed Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment Qualifications: Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity. Strong administrative, organizational, and time management skills. Excellent communication and presentation skills, both written and verbal. High attention to detail with the ability to manage multiple priorities. Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office. A commercial mindset with the ability to identify and act on revenue opportunities. A positive, adaptable attitude with a commitment to team success and guest satisfaction.