Guest Services Officer

Duties and Responsibilities · Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key. · Attend to guests’ check-outs including resolving any late and disputed charges. · Process all payment types such as room charges, cash, checks, debit, or credit. · Assist guests with directions and information regarding property and local areas of interest. · Coordinate with Housekeeping to track readiness of rooms for check-in. · Attend to all guests’ requests and queries promptly, politely and efficiently. · Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction. Requirements · Previous Front Office experience in a similar environment will be an advantage · Working knowledge of Opera is preferred · Team player but also able to work independently · Customer oriented with a pleasant disposition · Able to multi task and thrive in a fast paced environment · Able to work on rotating shifts, weekends and public holiday