Operations Associate (Islandwide)

About Us Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 120 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty. With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for heath and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok. Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company. Shop Floor Operations Replenish merchandise to ensure shelves are well-stocked and products are available for customers. Ensure price labels, promotional signage, and shelf labels are accurate and up to date. Maintain store cleanliness, housekeeping, and safety standards. Execute planograms, merchandising displays, and promotional setups according to company guidelines. Conduct regular checks to identify and rectify out-of-stock item Inventory & Stock Management Receive and process deliveries accurately and promptly. Handle heavy inventory-related tasks, including receiving, unloading, moving, and organizing stock safely and efficiently. Monitor shrinkage Ensure proper stock rotation using FIFO principles. Process stock transfers, returns, and markdowns according to company procedures. Operational Excellence Ensure compliance with standard operating procedures and company policies. Support loss prevention initiatives by maintaining stock accuracy and reporting discrepancies. Assist with store opening and closing operational tasks. Ensure equipment and fixtures are in good working condition and report maintenance issues promptly. Support implementation of new operational initiatives and system rollouts. Customer Support Provide customer assistance by directing customers to products Assist with cashier support during peak trading periods. Maintain a welcoming and well-organised shopping environment. Team Support Work closely with store team members to achieve operational objectives. Support promotional events, store renovations, and new store openings when required. Assist in training new team members on operational processes. Any other ad-hoc duties as assigned Requirements: At least 2 years of retail experience, with prior supervisory experience preferred. Strong leadership and team management skills. Good customer service and interpersonal skills. Ability to handle store operations, stock management, and merchandising. Proficiency in Microsoft Office and retail POS systems. Good problem-solving and decision-making abilities. Willingness to work retail hours, weekends, and public holidays.