Customer Operations Executive

Key Duties and Responsibilities Customer Service Support Process customer orders accurately and in a timely manner within internal systems Manage customer enquiries, quotations, and order status updates Coordinate logistics activities, including shipment arrangements and delivery follow-ups Liaise with internal teams to resolve order, delivery, or documentation issues Maintain accurate customer and order records Sales Support Support sales team in preparation and coordination of customer visits Track and follow up on opportunity pipelines and sales activities Monitor and manage leads generated from exhibitions, campaigns, and other channels Prepare basic sales reports and updates for internal review Ensure timely communication between sales, customers, and internal stakeholders REQUIREMENTS - Minimum 3 years’ experience in a similar role providing Sales Support and Customer Service - Excellent verbal and written communication skills. - Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data. - Ability to adapt communication style to suit different customer interactions. - Strong multitasking and task prioritisation abilities.