Claims Executive

Responsibilities: Review, assess and approve medical claims accurately within the agreed targeted service turnaround time and respective client/insurer claims adjudication guidelines & practices Handle enquiries from internal and external parties within the agreed targeted turnaround time Attend to claims investigation and provide findings/chronological updates Timely follow-up & follow-up on pending cases for proper closure Provide resolution for escalated cases Preparation of monthly reports Perform any ad-hoc task/assignment as required Requirements: Good communication, interpersonal and customer engagement skills Good command of English (written and spoken) Proficient in MS Office Initiative, Responsive, Responsible and Disciplined Service-oriented, good team player and able to multi-task Meticulous with keen attention to details Claims processing experience/knowledge is an advantage