Customer Service Agent (Flight Operations)

Deliver Exceptional Experiences in Private Aviation Are you passionate about customer service and thrive in a fast-paced, dynamic environment? Join our team as a Customer Service Agent and become the first point of contact for passengers, crew members, and visitors at our world-class Fixed Base Operation (FBO). In this role, you will play a vital part in creating a seamless and memorable experience for our customers, ensuring every arrival and departure is handled with professionalism, warmth, and attention to detail. If you enjoy working with people, take pride in delivering outstanding service, and are looking for an exciting career within the aviation industry, we would love to hear from you. As a Customer Service Agent, you will: Deliver exceptional customer service to passengers, flight crews, and visitors, ensuring a welcoming and professional experience at all times. Act as the primary point of contact for customer enquiries, requests, feedback, and service coordination. Respond promptly and effectively to customer needs, resolving issues with professionalism and care. Provide information on available products and services while identifying opportunities to enhance the customer experience. Coordinate and manage handling requests, pre-flight and post-flight administrative activities, and other operational support functions. Assist flight crews and passengers with a wide range of service requirements to ensure smooth aircraft operations. Support and actively participate in the Safety & Quality Management System, contributing to a strong safety culture. Identify, report, and escalate potential hazards, incidents, near misses, and safety concerns in accordance with company procedures. Collaborate closely with internal teams to ensure operational excellence and customer satisfaction. To be successful in this role, you must possess: A valid Singapore Class 3 or Class 3A Driving Licence . Willingness and flexibility to work rotating shifts, including weekends, public holidays, and overnight shifts as required. A GCE 'O'/'N' Levels, NITEC, Higher NITEC, Diploma, or equivalent qualification. Excellent communication and interpersonal skills with a customer-centric mindset. The ability to remain calm, professional, and effective in a fast-paced environment. Strong organizational skills with attention to detail. A positive attitude, strong initiative, and the ability to work independently as well as part of a team. The following would be advantageous: Previous experience in aviation, hospitality, luxury service, customer service, or a related industry. Experience working in a customer-facing environment with high service expectations. Familiarity with airport or ground handling operations. We're seeking individuals who are: Passionate about delivering exceptional customer experiences. Professional, approachable, and service-oriented. Adaptable and able to perform effectively under pressure. Proactive, resourceful, and solutions-focused. Accountable, reliable, and committed to excellence Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)