Customer Service Officer (Bungalow)

Role Overview As a Customer Service Officer, you will manage bungalow reservations and guest services, ensuring a smooth and pleasant experience formembers and guests. This role combines front-line service, cashiering, andadministrative coordination. Key Responsibilities 1. CustomerService & Reservations Handle telephone and walk-in enquiries on bungalow bookings and reservations Provide guests with relevant information, including rules & regulations and essential contact details during their stay Ensure a smooth and efficient check-in and check-out process 2.Cashiering & Billing Collect payments for bungalow rentals and facility usage Perform daily cash reconciliation against revenue reports Raise billing requests and ensure accuracy in documentation 3.Operations & Coordination Prepare and distribute daily check-in lists to security and housekeeping teams Ensure effective coordination with internal departments for guest readiness Monitor and maintain sufficient stationery supplies for daily operations 4.Administration & Reporting Record, track, and follow up on lost and found items Submit monthly photocopier meter readings Maintain proper documentation and records for operational efficiency Requirements Minimum GCE ‘N’ Level with at least 1 year of relevant experience in customer service or hospitality Customer-oriented with a positive and service-driven attitude Good interpersonal and communication skills High level of integrity and attention to detail Able to perform shift duties , including weekends and public holidays AdditionalInformation 5-day work week (Monday to Sunday, rostered) Working Hours: 8:30am – 5:45pm Staff transport provided from Tanah Merah MRT Monthly laundry allowance provided EA License No : 18C9228 REG No : R1331591 Koh Hwee Eng Alice(Xu Huiying)