Cloud Support Engineer (Ref 26456)

Responsibilities • Responsible for the daily management, configuration optimisation and troubleshooting of cloud platform products, including computing, storage, databases, AI intelligent recommendation, big data, network security and related cloud products. • Handle technical support requests, including customer issue resolution, quality assurance, troubleshooting and issue tracking. • Provide operational management and optimisation recommendations based on customer usage behaviour and business scenarios to enhance customer experience and product value. • Follow up on cloud product iterations, understand product functions and technical selection, continuously update industry knowledge, and provide technical support and business consultation to external parties. • Collaborate with internal teams to identify root causes of technical issues, drive cloud product and technical improvements, and ensure timely resolution and feedback. Requirements • 3 years of experience in cloud technology support, solutions consultancy or related work. Understanding of mainstream cloud service products, distributed architecture and container technologies is preferred. • Basic understanding of cloud computing products, application scenarios, configuration items and deployment methods. • Experience in cloud service operations or optimisation are preferred. Candidates with relevant cloud certifications will have an added advantage. • Strong written and verbal communication skills, with the ability to prepare, review, and maintain technical documentation, business materials, and customer-facing communications. Ability to communicate effectively with English- and Mandarin-speaking stakeholders, customers, or partners where required by business needs. • Strong logical thinking and problem-solving skills, proactive work attitude, good customer service awareness and cross-functional collaboration capability, with continuous learning ability. • Familiar with Windows and Linux operating systems, and understands the fundamentals of mainstream large-scale models / AI technologies. Licence no: 12C6060