Facilities Operations Manager

Job Summary Lead and manage technical personnel and vendors to deliver integrated facilities management services, ensuring preventive maintenance, compliance, and operational excellence across M&E and soft services within contractual scopes. Responsibilities Lead and coordinate all technical personnel, specialists, and direct vendors across disciplines to deliver contractual work scopes effectively Plan and implement preventive maintenance programs for all services to ensure operational reliability and contract compliance Oversee M&E services maintenance and coordinate soft services FM with Assistant Facility Manager/Facility Manager Respond promptly to operational issues and emergencies to minimize disruption and inconvenience Conduct inspections to identify service rectifications and monitor team performance against contractual timelines Track and report progress of all project works to ensure timely completion Monitor KPIs and enforce compliance with performance frameworks to achieve service standards Facilitate effective communication within teams and with internal/external stakeholders to meet assigned KPIs Manage non-compliance issues by liaising with Contracts Department and ensure all project personnel, including vendors and subcontractors, have proper clearance Apply knowledge of Workplace Health and Safety Act to advise on health and safety matters and conduct regular site safety audits in collaboration with safety teams Required competencies and certifications Diploma in Engineering, Building, Facilities, Estate Management, or relevant discipline, or equivalent relevant experience with diploma education Minimum 3 years’ experience in a similar role managing government properties or statutory boards, preferably with integrated facilities management (IFM) experience in soft and hard services Proven track record in IFM contract management Proficiency in MS Office and email communication Strong analytical and organizational skills to work independently and meet challenging goals under tight deadlines Effective verbal and written communication skills Ability to work under pressure in complex environments Demonstrated leadership skills to guide and motivate teams Preferred competencies and qualifications Fire Safety Manager certification Project Manager certification Greenmark Manager certification Other Information Work schedule: 5.5 work days per week