Service Engineer

On behalf of our client, who is an Original Equipment Maker (OEM) in the built environment space, we are looking for a Service Engineer with the following details : Description To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback. Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction. Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster Provide leadership, technical guidance, and support to subordinates. Obtain required materials/resources for works as required Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented Complete office administrative works as required. To communicate with inter-department staff for solutions & resolve issues Report and assist Section Head on operations. Requirement Diploma in Mechanic/Electrical/Mechatronic Engineering With at least 2-3 years of experience in a supervisory /team lead role To be 24/7 operationally ready to attend to issues (rostered) EA registration : 22C0971 | EA License : R21101298