Technical Support Engineer & Trainer

Job Responsibilities Plan, organize, and deliver technical training programs for technicians covering engines, electrical systems, hydraulics, batteries, fleet management systems, and other technical disciplines. Establish and maintain training facilities, equipment, and learning aids to support effective hands-on learning. Provide advanced technical support and conduct customer visits to resolve complex product and service-related issues. Coordinate technical readiness for new forklift and equipment releases, including software, special tools, and training schedules. Manage and support all training activities relating to Environmental, Safety and Health (ESH) requirements. Plan and organize site surveys for Very Narrow Aisle (VNA) and heavy equipment installations. Develop engaging training materials, presentations, videos, and technical documentation. Conduct technical competency assessments and grading for Field Service Technicians (FSTs) and Team Leaders. Develop and manage technical training and development plans for FSTs and Team Leaders. Support technician development through technical coaching, I-Actions, and knowledge-sharing initiatives. Monitor and track completion of Field Service Accreditation and Learning (FSAL)requirements. Maintain and manage technical documentation, training records within the Service Allocation and Resource Assistant (SARA) system, warranty information, and service action logs to support service quality, compliance, and operational efficiency. Deliver technical updates and knowledge-sharing sessions during monthly service team meetings. Monitor and evaluate the technical support performances provided by external vendors. Develop, review, and maintain Preventive Maintenance (PM) and Pre-Delivery Inspection (PDI) procedures, including checklists, standard repair times, and installation guidelines. Support FSTs, Service Coordinators, and Customer Service Executives with spare parts and technical requirements. Provide official feedback, reports, and quality-related escalations for complex technical issues through designated reporting channels. Review and provide technical recommendations for used and recycled parts. Advise on technician tooling, software requirements, and technical equipment needs. Ensure compliance with ISO 14001, ISO 45001, and internal safety, environmental, and audit requirements. Job Requirements Min a diploma holder in Engineering Min 2 years of relevant experience Have strong communication and interpersonal skills Willing to travel occasionally Willing to work at Loyang Way area ^ Salary will be commensurate with experience