About this role
The role is responsible for achieving committed SLAs, operational efficiency, and high customer satisfaction scores. This includes managing the customer support team, overseeing case management practices, and driving continuous service improvement.
Candidates must have a Bachelor's degree in Engineering, Computer Science, or Business, and hold an ITIL Foundation certification. A minimum of 5 years of relevant industry experience in service delivery and ITSM platforms is required.
What they're looking for
Service Delivery ManagementSLA ManagementCustomer SatisfactionTeam ManagementITSMCase ManagementOperational EfficiencyIncident Escalation
Frequently asked questions
What does a Service Delivery Manager at Logicalis do?
The role is responsible for achieving committed SLAs, operational efficiency, and high customer satisfaction scores. This includes managing the customer support team, overseeing case management practices, and driving continuous service improvement. Candidates must have a Bachelor's degree in Enginee…
What skills does this Service Delivery Manager role need?
Key skills for this role include Service Delivery Management, SLA Management, Customer Satisfaction, Team Management, ITSM, Case Management.
How much does a Service Delivery Manager at Logicalis pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Service Delivery Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Service Delivery Manager role?
You can apply directly on Logicalis's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.