Service Crew

Service Crew Job Scope & Responsibilities Position Title Service Crew Department Front of House / Operations Reports To Supervisor / Outlet Manager / Restaurant Manager Job Summary The Service Crew is responsible for providing excellent customer service, maintaining cleanliness and hygiene standards, supporting daily outlet operations, and ensuring customers have a pleasant dining or takeaway experience. The role requires a positive attitude, good communication skills, teamwork, and the ability to work efficiently during busy periods. Key Responsibilities 1. Customer Service Greet customers warmly and professionally. Assist customers with menu enquiries and product recommendations. Take customer orders accurately for dine-in, takeaway, or delivery platforms. Serve food and beverages promptly and politely. Handle customer feedback, complaints, or special requests professionally. Ensure customers have a good overall dining experience. 2. Cashier & Order Handling Operate the POS/cashier system accurately. Process cash, card, QR, and online payments. Ensure all orders are keyed in correctly. Check orders before serving or packing to avoid mistakes. Issue receipts when required. Report any cashier discrepancies to the supervisor or manager immediately. 3. Food & Beverage Service Serve food and drinks according to company standards. Pack takeaway and delivery orders neatly and correctly. Ensure condiments, cutlery, napkins, and packaging items are well-stocked. Communicate clearly with kitchen staff regarding orders, special requests, or delays. Maintain proper food handling and hygiene practices at all times. 4. Cleanliness & Hygiene Maintain cleanliness of the dining area, counter, service station, and work areas. Clear tables promptly after customers leave. Clean and sanitise tables, chairs, trays, menus, and service equipment. Sweep, mop, and dispose of rubbish when required. Ensure toilets, if applicable, are clean and presentable. Follow company hygiene, food saf…