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Client Services Operations Analyst

Lorum

SingaporeFull-timeHybrid

Posted 18 Jun 2026

About this role

Own end-to-end operational client workflows, including payment investigations, RFIs, and operational escalations. Build and refine SOPs and operational playbooks to scale the business and improve system efficiency. Requires 4-6 years of experience in fintech infrastructure or financial operations, specifically handling operational workflows and investigations. Candidates must possess strong operational judgment and the ability to work autonomously in ambiguous, high-growth environments.

What they're looking for

Payment InvestigationsOperational Workflow ManagementSOP DevelopmentPayment OperationsStakeholder CoordinationProblem SolvingEscalation ManagementProcess Improvement

Frequently asked questions

What does a Client Services Operations Analyst at Lorum do?

Own end-to-end operational client workflows, including payment investigations, RFIs, and operational escalations. Build and refine SOPs and operational playbooks to scale the business and improve system efficiency. Requires 4-6 years of experience in fintech infrastructure or financial operations, s…

What skills does this Client Services Operations Analyst role need?

Key skills for this role include Payment Investigations, Operational Workflow Management, SOP Development, Payment Operations, Stakeholder Coordination, Problem Solving.

How much does a Client Services Operations Analyst at Lorum pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Client Services Operations Analyst role remote, hybrid, or on-site?

This role is hybrid, based in Singapore.

How do I apply for this Client Services Operations Analyst role?

You can apply directly on Lorum's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.