3107 Student Management Officer/Pioneer

Name of Authority: Jurong West Primary School Contract Period: From 14 September 2026 to 3 September 2027 Option to extend : Extend for a further period of 11 months Personnel to be deployed at the following hours: • Mondays to Fridays: 7.00am to 4.00pm, inclusive of 30mins lunch break • Service not required on Saturdays, Sundays and gazetted public holidays • The school may adjust the work schedule for the Student Management Officer to support school events, subjected to school needs. The Personnel will be notified of any such adjustments at least one (1) week in advance. Requirement: The Personnel shall minimally possess: Experience & Qualifications • Prior experience in youth work, education, counseling, social services, or student welfare/behavioral support is highly preferred. • Background in security or uniformed services (e.g., SPF/SAF/SCDF) is highly preferred. Core Skills & Attributes • De-escalation and firmness: Outstanding conflict-resolution skills. Ability to maintain a firm presence and strong classroom management during suspension/detention hours. • Empathy and values: A genuine passion for guiding children with a calm, empathetic, and value-driven approach, even when handling difficult situations or defensive parents. Job Scopes： The Services required are set out as follows: 1) Incident Investigation & Consequence Management • Investigations: Conduct thorough and objective investigations into disciplinary issues (e.g., interviewing students, taking statements, establishing timelines). • Restorative supervision: Manage and supervise students serving in-school suspension or after-school detention. Ensure they remain focused on assigned schoolwork and complete reflection journals or restorative tasks in a structured environment. • Reporting & documentation: Prepare detailed incident reports, analyse offense data and trends, and provide timely updates to the HOD Student Management • Stakeholder communication: Act as a key contact point for parents; communicate behavioral incidents, school consequences, and follow-up support plans in a professional and diplomatic manner. 2) Canteen Patrol & Morning Assembly Transition: • Monitor the canteen area before school begins and direct students to the school hall for assembly. • Manage and log late-comers. 3) Campus Safety & Community Patrols • Internal patrols: Conduct regular patrols within school grounds during curriculum time (e.g., recess, change of periods) to ensure safety and deter negative behavior. • External patrols: Perform external patrols around the immediate neighborhood post-dismissal to monitor student conduct. • Attendance tracking: Manage morning late-comers, document attendance trends, flag chronic cases to school counselors, and support the school with home visits for students with Long-Term Absenteeism (LTA). 4) Student Engagement & Mentorship (Student Activity Centre) • Student Activity Centre (SAC Operations: Supervise and run daily operations at the SAC during breaks and after school, organising simple recreational activities to build positive rapport. • Mentorship: Act as a mentor figure for at-risk children; check in regularly to support their behavioral growth Maxhunt Resource Pte Ltd | EA Licence: 22C1322 Cynthia Lai | Registration No: R25146301