VP, Payment Operations (Contract) - Banking, Global Services

Lead regional payment ops with full ownership of service delivery Drive transformation, controls, and operational excellence at scale About Our Client Our client is a leading financial institution with a strong global footprint and established shared services infrastructure supporting multiple markets. Known for its robust governance standards and investment in operational excellence, the organisation operates large-scale banking functions across payments, cash management, and transaction services. With a strong focus on digital transformation and continuous improvement, the firm provides a platform for senior leaders to influence large, cross-border operations while working closely with regional and global stakeholders. Job Description Lead end-to-end payment operations including transaction processing and controls Ensure consistent delivery of service levels, turnaround times, and client outcomes Drive transformation initiatives and operational change across global processes Partner with stakeholders to enhance service performance and delivery standards Oversee outsourced partners, ensuring strong governance and performance outcomes Improve productivity and quality through process optimisation and data-led insights Strengthen risk management, audit readiness, and regulatory compliance frameworks The Successful Applicant A successful VP - Global Payment Operations should have: Proven leadership in banking operations or processing environments Strong expertise in service delivery, operational performance, and cost efficiency Solid understanding of risk, controls, compliance, and audit in financial services Experience managing global stakeholders and influencing across functions Demonstrated ability to lead, develop, and build high-performing teams Track record in driving transformation, process improvement, or change initiatives Resilient and adaptable, with the ability to operate in complex environments What's on Offer This role offers the opportunity to lead a strategically important function within a globally recognised financial institution, with exposure to senior stakeholders and ownership of large-scale operations. You will benefit from a strong leadership platform, and access to continuous learning, transformation projects, and best-in-class operational practices. The organisation promotes a collaborative culture, with a focus on innovation, operational excellence, and employee development. Contact Jorge Suasin (Lic No: R26159575/ EA no: 18C9065) Quote job ref JN-072026-7059699 Phone number +65 6416 9815 Michael Page (Personnel) Pte Ltd | Registration No.201736642C