Front Office Manager

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: - v Front Office Manager Reporting to the General Manager, the incumbent will oversee the entire front office team and ensure a smooth and efficient day to day operation. Responsibilities : · Manage and coordinate the organizational and administrative functions in all areas of Front Office (ie. Front Desk, Call Centre, Club Lounge, Concierge and Reservations) · Champion service excellence by ensuring team members’ compliance to established brand service and product standards, hence achieving best results in guest satisfaction measured in global on-line reviews. · Monitor financial performance and work jointly with the Reservations and Sales Team to maximize room occupancy and departmental revenue by driving upsell and loyalty programmes. · Constantly review, assess, improve and establish clear SOPs and service standards. · Establish close working relationship with other departments to resolve guests/customers’ issues and concerns efficiently. · Ensure all team members are properly trained and equipped with the tools and equipment needed to effectively carryout their job functions. Requirements : · A minimum of 3 years’ experience in a similar capacity in the Hotel industry · A degree or diploma in Hotel Management or equivalent · Excellent interpersonal and communication skills and demonstrate leadership abilities · Exhibit excellent organizational and time management skills · Be Technology literate with knowledge of hospitality applications and tools such as property management system and property reservation system · Able to work in a fast paced environment that promotes changes and drive for achievements Applicants are invited to send in your updated resume, indicating current and expected salaries as well as contact details, by clicking on the APPLY button. We apologise that only shortlisted candidates will be notified.