Guest Experience Executive (Gcw)

Key Responsibilities To ensure that all arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival Handles all guest complaints/ feedback in a professional manner To develop and maintain close business contacts with house guests and to provide personalized service whenever possible Attend to guests’ requests and thoroughly investigate guest complaints Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale whenever applicable Requirements Other existing and/or new Workforce Skills Qualifications (WSQ) Experience in Guest Services, good interpersonal skills to enhance the service standards throughout the operation with good communication, guest service and time management skills Ability to work effectively in an innovative, fast-paced and multi-tasked environment Candidate with more experience can be considered as Duty Manager