Assistant Director (Exit Management)

You lead a team and serve as the Subject Matter Expert (SME) on exit management matters for military regulars and defence executive personnel. You will be responsible for the end-to-end management of exit processes including release, resignation, end-of-term, discharge, second career transition, and employment matters for personnel across all services. You also drive continuous improvement of HR processes and systems to enhance service quality and operational efficiency. - Lead daily operations and ensure smooth execution of all exit management functions - Serve as the primary SME providing specialist advice on exit management matters to Department Heads, Service Personnel Departments, and SAF units - Manage and review system processes related to retirement, resignation, end-of-term, discharge, and career transition programmes - Prepare and submit monthly retirement and release cases for approval - Oversee the accurate maintenance of exit administration data for management reporting and KPI monitoring - Facilitate timely disbursement of release benefits and ensure exit liabilities and overpayments are properly transmitted to payment agencies - Serve as the primary point of contact for exit-related audits, including drafting responses to audit observations - Assess, motivate, and develop staff to achieve optimal performance and organisational excellence Challenge(s) - Managing a wide spectrum of HR administrative responsibilities while balancing process reviews and IT system enhancements, ensuring daily operations continue seamlessly - Navigating a high volume of exit cases with discernment and prioritising high-impact cases to meet service quality targets - Driving mindset transformation and cultivating a customer-centric culture across a diverse team while managing the expectations of a broad range of stakeholders - Exercising tact and diplomacy when communicating with Senior Commanders, Department Heads, and counterparts across Services and agencies - Keeping abreast of policy developments to respond effectively to novel situations and ensure compliance across all exit management functions - Education in Business Administration and Human Resource is advantageous - At least 6 years of experience in HR management - Proven leadership ability with experience managing teams and driving organisational performance - Strong stakeholder management and interpersonal skills, with the ability to engage effectively across all levels - Meticulous and process-oriented, with a keen eye for compliance and service quality - Familiarity with HR systems and experience working with IT and system stakeholders is advantageous Only shortlisted candidates will be notified.