Manager (People Experience) - Navy

You support the driving of service transformation efforts across the Republic of Singapore Navy (RSN), co-developing solutions with domain stakeholders to enhance service delivery standards and improve the lived experience of RSN personnel. - Implement service transformation efforts based on identified service gaps - Forge close working partnerships to incorporate Quality Service (QS) initiatives within RSN - Function as the secondary point-of-contact for all service delivery matters in the RSN, covering the full spectrum of HR services - Support the implementation of training and development plans for the RSN QS community to build capabilities that enhance service excellence and customer satisfaction - Develop data analytics tools to analyse mutually agreed Key Performance Indicators (KPIs) with domain leads - Identify service gaps and present findings in a clear and accessible manner using tools such as Power BI - Execute the end-to-end conduct of the biennial RSN QS Perception Survey, including publicity outreach, data collection, results analysis and the development of new QS initiatives - Manage the RSN QS Workplan as part of the Secretariat Challenge(s) - Navigating a wide scope of service transformation efforts, requiring the ability to forge effective working relationships across multiple domains to help bridge service delivery gaps - Presenting large volumes of data in a clear and simplified manner that domain owners can readily interpret and apply - Education in Human Resource or Service Delivery is preferred - Prior experience in the HR discipline with demonstrated experience in survey conducts and data analysis is preferred - Familiarity with HR systems and working knowledge of HR and Logistics policies and guidelines is advantageous - Good data analysis skills to sieve out meaningful insights - Good communication and interpersonal skills - Ability to interact effectively with diverse stakeholders - Good sense of reliability and accountability - Proactive and innovative (Applicants with no experience may apply.) Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.