Senior Manager / Manager (Programmes), Resilience and Engagement Division

Our work in the Resilience and Engagement Division (RED) centres on strengthening social solidarity and commitment to Singapore. We do this through three pillars of work: fostering a strong and inclusive sense of national identity; helping newcomers integrate into Singapore and appreciate what it means to be part of Singapore; and promoting a culture of volunteerism and philanthropy. You will be part of our team looking after the development and execution of programmes to facilitate the integration of newcomers into Singapore. In this role, you will be working on the rollout of interventions to support the integration of newcomers, including foreign professionals coming to work in Singapore. Through these interventions, we hope for newcomers to have a better appreciation of the values and norms that shape day-to-day life and living in Singapore, and to have opportunities to interact meaningfully with the local community. You will also be involved in working with various stakeholders to report on the state of integration in Singapore. Your responsibilities include: • Programme Development & Implementation: Developing e-content and experiential components for newcomers that meets our integration objectives and driving the rollout of the interventions. This includes engaging potential users to understand their needs and to seek feedback on prototypes. • Stakeholder Engagement and Coordination: Working with partner agencies and vendors to translate the desired user experience into platform design and ground operations. • Project Management: Managing project timelines to ensure that the project deliverables are achieved. • Data and Insights: Monitor user engagement and operational metrics to identify areas for improvement and inform system enhancements. • Feedback Loop: Facilitate structured engagements with users and stakeholders to gather insights for continuous improvement. • Staffing committees that co-ordinate and drive the agenda on integration Required Competencies Programme Conceptualisation and Design • Collaborate with internal and external stakeholders to develop enriching and engaging interventions to integrate newcomers effectively into Singapore. Programme Implementation, review and evaluation • Implement, monitor and control all aspects of a programme (including IT systems), strategically utilising resources to achieve the objectives within the agreed timelines, costs and performance. • Determine programme evaluation design, purpose and objectives, and manage resources to deliver high quality and timely programme evaluations. Programme and Project Management • Assess and draw up realistic project timelines to achieve project deliverables. • Review progress and effectiveness of our interventions, recommend actions for improvement and ensure alignment with policy intentions. • Manage project and monitor progress to ensure that project timelines are met and project deliverables are achieved. Data-driven Policy Ops Analysis • Utilise data analytics directly or indirectly to support analysis and simulate the impact of different programmes and options. Deep Critical Thinking • Distil critical issues and sense-make from a wide range of information, arriving at effective solutions. • Clear and Concise WritingExpress main ideas clearly and concisely in writing. Experiences • At least 3 years of relevant work experience in designing and rolling out large scale programmes. • Experience working in committees involving multiple Government agencies will be useful. Personality Traits • A passion for Singapore and keen interest to contribute to our mission of helping newcomers integrate into Singapore. • A self-starter who is mature, resourceful and meticulous. • Works well within and across teams by building rapport and trust with others. • Possess a bias for action and a drive to effect change, solve problems, and see tasks through to completion.