Business Operations Analyst (1 Year Contract)

About the Company Our client is a leading provider of document solutions and digital imaging services, specializing in secure document management, archiving, and workflow processing. You will provide professional, timely,and accurate operational support to the services and solutions team. The role is responsible for reporting, administrative coordination, and operations support, including maintaining internal reporting systems built on Power Apps and Power BI (e.g., Productivity Dashboard, Utilization Dashboard). You play a critical part in ensuring that the team's operational processes, deployment activities, and service delivery to customers run smoothly and efficiently. Responsibilities Business Support – Reporting & Monitoring: Manage and provide monthly reports to key stakeholders: Consolidated Oracle Time and Labor (OTL) report for internal review and submissions for project cost allocation. Labour Utilisation Dashboard for delivery resources relating to the services and solutions projects and for the senior leadership team Manage highly confidential project financials in compliance with corporate information security policies Support project cost management for identified key projects by monitoring actual vs planned expenditures to ensure accountability and cost efficiency Business Support – Service Deployment Activities: Coordinate and track online software and professional services deployment through the operations hub for all business solutions portfolios Manage customer inventory assets (e.g., card readers, media kits, software media) including proper identification, tracking, and stock drawdown support for engineers. Departmental Digital Transformation Initiatives: Participate in business process improvement initiatives and crossfunctional operations projects. Serve as a system administrator and validator for the team's OneConnect (OneInvoice: eApproval module for 3rd party invoices / OneTime). Administer and support the team's digital systems using P…