Software Engineer(Splunk, SQL, Linux, Grafana, Prometheous, Rca, L2/L3 Support)

Responsibilities Lead Site Reliability Engineering (SRE) initiatives to ensure the stability, availability, and performance of mission-critical production environments. Provide technical leadership for L2/L3 production support and drive timely resolution of critical production incidents. Monitor application and infrastructure health using Splunk, proactively identifying, troubleshooting, and resolving operational issues. Lead incident management activities, perform Root Cause Analysis (RCA), and implement preventive actions to improve system reliability. Troubleshoot application, infrastructure, and database issues across distributed systems and production environments. Analyze and optimize SQL queries while supporting database troubleshooting, performance tuning, and data analysis. Utilize Linux environments for system administration, troubleshooting, log analysis, and operational support. Collaborate with development, infrastructure, and support teams to ensure smooth application deployments and operational readiness. Drive automation and continuous improvement initiatives to enhance operational efficiency and reduce manual intervention. Develop and maintain operational documentation, runbooks, monitoring dashboards, and standard operating procedures. Mentor junior engineers, provide technical guidance, and promote SRE best practices across the team. Communicate effectively with stakeholders, providing timely updates during incidents and supporting operational governance. Requirements 7+ years of experience in Site Reliability Engineering (SRE), Production Support, or Application Support. Proven experience with Splunk, Grafana, log analysis, alerting, dashboard creation, production troubleshooting, prometheous. Strong expertise in Incident Management, Root Cause Analysis (RCA). Hands-on experience in SQL, query optimization, database troubleshooting, performance tuning, and data analysis. Hands-on experience in Linux, troubleshooting and scripting. Hands-on experience in Kubernetes, docker etc. Experience in Jira Experience in shell scripting Good understanding of Java application troubleshooting and distributed systems. Experience supporting L2/L3 production environments with a strong focus on operational excellence and system reliability. Familiarity with ITIL processes, change management, and incident management best practices. Excellent analytical, problem-solving, stakeholder management, communication, and leadership skills. Ability to mentor team members and contribute to continuous improvement initiatives. Certification in Oracle is preferred.