Call Centre Officers (Diploma, Many Vacancies)

Outbound Call Associate • Proactive contact and engage customers to gather critical information through survey activities • Meet and achieve the individual and company’s key performance indicators • Acquire a strong knowledge of the products and services, culture and processes • Provide quality customer service and prompt follow-up to customers over the phone and/or email • Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution • Resolve customer queries efficiently and escalate issues promptly • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance • Other duties as assigned by Team Lead and/or Branch Head Requirements • Diploma / NITEC / GCE ‘O' Level or equivalent • Minimum C5 for English O level • Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry Special Knowledge or Skills: • Pleasant disposition with good communication skills • Fluency in a second language • Computer literate and good typing skills Please submit resumes to john@oaktree.com.sg with the following details in MS Word format: - Position applying for - Current remuneration - Expected remuneration - Notice period John Goh Meng Chye EA License No : 06C4642 EA Reg No : R1102621 We regret that only shortlisted candidates will be notified.