Head, Clinic Commercial And Operations

We are seeking a dynamic and results-oriented leader to own commercial and operations responsibilities across a growing network of clinics that’s poised for expansion. The immediate focus of this pivotal role is to drive sales growth, optimize operational efficiency across all locations, and partner with the Patient Experience (PX) Team to elevate the end-to-end patient journey. This position requires a tactical, boots-on-the-ground leader who drives revenue growth through operational discipline, repetitive training, and rigorous execution. This individual is to provide strategic vision and hands-on leadership to the Clinic Management (CM) Team (incl. Area Clinic Manager, Clinic Managers and broader Clinic Teams), setting the "beat" of the organization. He/she will be responsible for optimizing the performance of every staff member on the floor >> turn "good sales practices" into "daily habits" through active coaching, role-playing, and standardization. The individual’s mandate is to lead the CM Team to bringing strategies to life, via excellent execution. Ensuring that when a new service, clinic, or partnership is launched, the CM team executes it flawlessly on time, while achieving sales goals. Key Responsibilities Strategic Leadership & Operational Excellence Provide strategic leadership to the CM Team, fostering a culture of high performance, excellent execution and accountability. Priority Setting: Lead ACM & CMs to translate high-level company goals into actionable weekly priorities and daily tasks for the Clinic Teams. Ensure resources are allocated efficiently to the highest-priority targets, enabling the team to focus on right priorities (instead of fire fighting). Serve as a critical liaison between the clinics and the multi-functional team (MFT), providing regular, insightful updates, data-driven recommendations, and proactively identifying opportunities and challenges. Sales Floor Management: Be on-the-ground to observe live consultations and sales interactions. Identify leakage points (where we lose the sale) and intervene with immediate coaching. For new clinic openings and renovation projects, lead the operational side of expansion. Partner MFT to plan and execute for timely completion. Responsible for optimization of new/renovated clinics’ performance post-launch. Lead CM Team to ensure the clinic is "launch-ready" - staff are trained, SOPs are updated, equipment is ready, etc. Strategic planning and operationalization - Based on assessment of landscape, provide recommendations for required “fixes”. E.g. Where needed, refine roles and responsibilities of the team for maximised effectiveness. Act as advisor to Management on CM Team capacity, bandwidth and capabilities. Commercial Responsibilities Lead the discussions on sales targets (with Finance team support) during the Sales & Operations Planning (S&OP) process. Ensure high-level financial goals are translated into clear, actionable building blocks for the CM Team. Accountable for targets across all clinics. Responsible for the "Conversion and Retention Engine" - ensuring that leads and walk-ins are effectively converted into long-term patients. Monitor key metrics (Conversion Rate, Average Ticket Size, Re-booking Rate), develop and implement action plans to address underperformance immediately. Partner HQ MFT to, Develop, propose, and collaboratively execute sales and operational strategies to achieve revenue targets, maximize patient acquisition, and enhance patient retention across all locations. Align priorities, secure necessary support, and ensure seamless execution of initiatives that drive both top and bottom-line results. Execute Brand Partnership initiatives excellently. Collaborate to operationalize partnerships, and when a partner sends us traffic, establish CM Team’s capabilities to handle and convert these leads. Operational Rigor & Cost Optimization Drive a culture of continuous improvement by identifying, prioritizing, and implementing process enhancements and best practices across all clinic operations. Lead ACM & CMs to actively monitor and analyze key performance indicators (KPIs) related to sales, operations, patient satisfaction, and cost efficiency. And then leverage on data to develop required interventions, and make strategic decisions for course correction. Implement robust cost management strategies and identify opportunities for operational efficiencies without compromising quality or patient experience. SOP Enforcement…