Operations Manager, Building Services & Tenant Management

Report to Head of Operations / Senior Operations Manager. Responsible for the overall management of the Building Services & Tenant Management (BSTM) operations to meet Grade A commercial building standards. Job Description Develop plans and manage daily operations for One Raffles Place to ensure excellent standards are achieved and requirements are met according to agreed service levels. Develop, implement and improve SOPs and departmental BCP. Ensure effective communication within BSTM team and with internal/external stakeholders to achieve their assigned KPIs. Ensure compliance with building and statutory requirements/regulations. Ensure safety and health procedures are in place according to WSH Act and other prevailing laws/regulations. Formulate and implement policies to improve operational efficiency and productivity. Liaise with government authorities and consultants on regulatory requirements. Manage capital replacement works, asset enhancement initiatives and maintenance repair/replacement whenever assigned. Review contracts' specifications to ensure cost effectiveness and competitiveness. OPEX / CAPEX Prepare budgets for OPEX/CAPEX works and manage the annual maintenance/expenditure within approved budget. Prepare and conduct tender exercises for OPEX/CAPEX works such as replacement, upgrading or redevelopment works and manage such works according to timelines. Prepare approval papers for OPEX/CAPEX requests. Building Services Evaluate the work quality of outsourced service providers and ensure that a high standard of maintenance, operational efficiency and cleanliness of the buildings are achieved at the agreed service levels. Management of Building Services and monitoring of outsourced service providers. Responsible for the management of outsourced service providers and monitor processes that support the core business of the organization. Responsible for the administration of all contractual obligations and timely renewal of maintenance contracts, incl…