Campaign Ops Executive (Sep-Mar2027)/ Changi Airport/ Up$4K

Manage the end-to-end tenant reimbursement process through the Tenant Admin Portal. Monitor and ensure timely submission of tenant declarations in accordance with monthly reporting timelines. Validate tenant declarations against system-generated reports, including reimbursement reports and redemption logs. Investigate and identify discrepancies such as missing transactions or incorrect reimbursement amounts. Liaise with tenants to obtain clarifications and supporting documentation where required. Escalate unresolved or complex cases to the relevant stakeholders for further investigation and resolution. 2. Passenger Enquiries Manage passenger enquiries received through various channels, including Request-for-Help (RFH), Chatbot, and campaign mailboxes. Conduct initial assessment of enquiries and determine the appropriate resolution path. Respond to routine enquiries using approved templates for common scenarios such as eligibility checks, missing information, and claim rejections. Obtain additional information from passengers when necessary to facilitate case resolution. Handle basic service recovery cases in accordance with established guidelines. Escalate complex, exceptional, or system-related issues to the relevant internal teams for investigation. Maintain accurate case records and ensure timely follow-up, resolution, and closure of all enquiries. 3. Financial Reconciliation Support monthly reconciliation activities across internal systems, voucher issuance and expiry records, and finance reports. Verify the accuracy and consistency of voucher values, issuance codes, and transaction totals across multiple reports. Assist in identifying discrepancies, exceptions, and variances for further investigation. Coordinate with internal stakeholders to obtain confirmations and prepare supporting documentation for submission to Finance. Issue reconciliation closure communications upon completion of monthly reviews. 4. Post-Campaign Reporting Consolidate campaign-related…