Marketing - Campaign Management, Changi Airport (Hybrid)

Campaign Operations Executive (Contract) Contract Period: Aug 2026 / Sep 2026 – Mar 2027 (Subject to Extension) Work Arrangement: Hybrid Are you a detail-oriented operations professional who enjoys managing processes, handling stakeholder enquiries, and working with data? We are looking for a Campaign Operations Executive to support the successful execution of a large-scale campaign project. This role offers the opportunity to be involved in campaign operations, financial reconciliation, customer enquiry management, and post-campaign reporting in a fast-paced and dynamic environment. Key Responsibilities Voucher Reimbursement Operations Manage end-to-end tenant reimbursement processes through the Tenant Admin Portal Review and validate reimbursement submissions against system-generated reports Investigate discrepancies and liaise with tenants for clarification and supporting documents Escalate unresolved issues for further investigation when required Passenger Enquiry Management Handle passenger enquiries received through various channels, including email, chatbot, and support platforms Assess enquiries and provide timely resolutions using established guidelines and templates Request additional information where necessary and coordinate follow-ups Escalate complex or system-related cases to the relevant internal teams Maintain accurate case records and ensure prompt closure of enquiries Financial Reconciliation Support monthly reconciliation of voucher issuance, redemption, expiry records, and finance reports Verify transaction data and identify discrepancies for investigation Coordinate with internal stakeholders and prepare supporting documentation for finance closure Post-Campaign Reporting Consolidate campaign data and operational records Track key campaign metrics, including redemption rates, reimbursement totals, and enquiry volumes Assist in preparing management reports and presentation materials Ad-hoc Support Undertake additional operational and administ…