Customer Service Analyst, Call Centre - Shift (12 Month Contract)

Responsibilities • Attend to enquiries and requests from phone calls/emails in a professional and prompt manner. • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system. • Ensure effective and timely follow-up as promised to customers. • Alert management of issues and concerns that require escalation for complete resolution. • Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information. • Work closely with stakeholders on the service request requirements. • Deliver service requests within stipulated service standards. • Undertake projects or other responsibilities as assigned. Skills/Requirement • Preferably ’A’ Levels or Diploma holder with relevant working experience. • Good interpersonal and communication skills. • Meticulous and detailed-oriented. • High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team." Able to work in Shifts , weekend and PH support We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at https://www.persoloutsourcing.com/policies.. If you wish to withdraw your consent, please email us at Ken.Tan@persoloutsourcing.com. Please feel free to contact us if you have any queries.