Supervisor, Residential Care Unit

Job Summary The Supervisor of the Residential Care Unit supports the Head of Home in ensuring smooth daily operations, compliance with organisational standards, and high-quality care for residents. This role oversees staff management, program implementation, operational processes, and resident safety while fostering a positive and safe living environment. Key Responsibilities: 1. Operations and Administration Assist the Head in managing daily operations of the Residential Care Unit in compliance with policies, procedures, and regulatory requirements. Develop, implement, and review operational processes, SOPs, and performance standards to ensure efficiency and quality of service. Monitor records, reports, and documentation, ensuring timely and accurate submission to relevant stakeholders. Assist to coordinate with logistics, facility maintenance, and security to maintain a safe and functional environment. Participate in developing and reviewing Business Continuity Plans and risk mitigation strategies. 2. Staff Supervision and Development Supervise and provide guidance to care, operations, and support staff. Develop and conduct training programs to enhance staff competency and service quality. Set operational performance metrics and support teams in achieving targets. 3. Resident Care and Safety Ensure the well-being, safety, and security of residents through effective monitoring and risk management. Conduct preliminary investigations of incidents and recommend appropriate actions. Facilitate resident feedback and engagement sessions to improve care services. Monitor resident movement trends and address issues promptly to maintain order and safety. 4. Strategic and Collaborative Support Assist in implementing initiatives to enhance the quality and profile of care services. Support inter-departmental programs, fundraising, and events as needed. Contribute to strategic planning and continuous improvement of Residential Care Unit operations. 5. Other Duties Support all PERTAPIS programmes and activities throughout organisation or duties as and when required. Carry out any other duties assigned by the Home Management and Higher Management. Disclaimer: This job description provides a general overview of the role and responsibilities. Specific details will be shared with candidates during the recruitment process. Responsibilities may evolve over time to meet the needs of the organization. Candidate Requirements Min. diploma / degree in operations management or similar Min. 2 years of relevant working experience, preferably in social service sector. Knowledge of basic IT (MS Word, Excel, Access and Powerpoint Good interpersonal and communication (Oral and written) skill Multi-tasking and time-management skills, with the ability to prioritize tasks. Work Schedule Office hours and 5 days’ work week. Able to perform shift duties as and when required.