Waiter Supervisor

Job Summary Lead daily restaurant service operations to ensure excellent customer experiences, efficient team coordination, and compliance with hygiene and safety standards in a fast-paced F&B environment. Responsibilities Supervise and coordinate daily restaurant service operations to maintain smooth workflow and high service standards Assign duties and create work schedules for waiters and service staff to optimize team performance Deliver prompt, friendly, and professional customer service to enhance guest satisfaction Take customer orders and assist with food and beverage service during peak periods or as needed Address and resolve customer feedback and service-related issues to maintain positive dining experiences Train new employees on service procedures, menu knowledge, and hygiene standards to ensure consistent quality Monitor restaurant cleanliness, table settings, and dining-area presentation to uphold brand standards Collaborate with kitchen staff to ensure accurate and timely order delivery for efficient service Check stock levels of service items and coordinate replenishment to avoid shortages Enforce compliance with company policies, food hygiene regulations, and workplace safety requirements Support the Restaurant Manager by preparing daily reports and assisting with operational tasks Preferred competencies and qualifications Previous supervisory experience in F&B or restaurant service is preferred as it enhances team leadership effectiveness Other Information Must be able to work shifts, weekends, and public holidays in a fast-paced environment Demonstrate responsibility, punctuality, and a strong service orientation