Application Support, Analyst (L1)

about the company. An established financial services technology organization that specializes in delivering progressive digital solutions within a collaborative and supportive corporate environment. about the job. An exciting opportunity has arisen for a technical specialist to join a dedicated team in ensuring the seamless performance and reliability of enterprise software applications. Troubleshoot and resolve system queries for corporate users to minimize operational downtime. Coordinate platform updates, mobile application maintenance, and the deployment of software patches. Record detailed entries of system incidents, user interactions, and technical updates for escalated support tiers. Review technical manuals and participate in internal focus groups to continually expand product systems knowledge. Formulate operational documentation and procedural guides to streamline troubleshooting workflows for end-users. skills and experience required. Academic qualification in computer science, information technology, or an equivalent engineering discipline. Practical knowledge or exposure within the fintech, financial payments, or digital assets domain. Basic familiarity with web development or object-oriented programming concepts. Clear communication and interpersonal capabilities to engage effectively with business users and internal stakeholders. Flexibility to support business continuity plans by working on a rotating twenty-four-seven shift roster. Please click on the 'apply' button to apply online. For more information, please reach out to Amir Hamzah. (EA: 94C3609 / R1984348)