Ict Service Desk Analyst

Salary: $4,000 - $5,000 (open to fresh graduates - degree holders) Location: Joo Koon (West) Working Hours: Mon - Fri, 8am - 5pm Job Type: Permanent Job Description Our client, an established services company in the marine/offshore and industrial services sector, is looking for an ICT Service Desk Analyst to join their ICT team, supporting business systems and driving digitisation across the organisation. Responsibilities Provide 1st line support for the user base, managing and prioritising support requests from local and remote users Diagnose and troubleshoot software, hardware, and connectivity issues Support Inventory, Engineering tools, and other business software Escalate issues requiring specialist or management attention Provide procedural documentation and relevant reports Liaise with staff to help set up systems and resolve issues Support continuous maintenance and monitoring of systems Assist with systems migration to cloud platform Support ICT projects in a fast-paced, dynamic environment, managing multiple priorities Coordinate internal resources and third parties/vendors for ICT project execution Understand and document business requirements Build and maintain workflows and process automation Maintain confidentiality of sensitive data and information Requirements Engineering or ICT Degree/Diploma Understanding of ITIL (Information Technology Infrastructure Library) Understanding of different database technologies Good problem-solving, analytical, and communication skills Knowledge of low-code/process automation platforms (e.g. Power Platform, Nintex) is a plus Benefits Medical & Dental benefits (after probation) Company transport provided Liz Ooi Li Chen R1104561 Recruit Express Services Pte Ltd 13C6614