Senior Customer Care Executive

Responsibilities: Represented the company as a brand ambassador, promoting electricity plans and assisting customers with service enquiries. Engaged effectively with customers and key stakeholders to deliver excellent service. Achieved monthly sales and performance targets. Handled day-to-day administrative duties and maintained accurate records. Kept up to date with market developments and industry trends. Identified business opportunities and addressed customer challenges proactively. Supported the implementation of new initiatives and service improvements. Contributed to the development and enhancement of customer service quality standards. Managed customer enquiries across multiple channels, including walk-ins, phone calls, emails, and social media. Requirements: Minimum GCE 'N' / 'O' Level, NITEC, Diploma or equivalent. Prior experience in customer service, retail, sales, or the electricity/utility industry will be an advantage. Good communication and interpersonal skills. Customer-oriented with a positive and proactive attitude. Able to multitask and handle administrative duties efficiently. Comfortable interacting with customers through various channels, including walk-ins, phone calls, emails, and social media. Able to work independently as well as in a team. Proficient in Microsoft Office applications. Comfortable with 1-year contract Interested candidates, please send in your updated resume to cv.get@recruithaus.com.sg “This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Recruit Haus’ PDPA and e2i’s PDPA.”