Operations Performance Analyst / Senior Executive

Job Responsibilities Analyse operational performance data and prepare regular performance reports and management dashboards. Support the design, administration and continuous improvement of operational KPIs, performance frameworks and incentive programmes. Prepare monthly incentive and performance calculations, ensuring data accuracy, consistency and timely completion. Work closely with Operations, HR and Finance to validate performance data and support the monthly payroll process. Monitor operational trends, identify performance gaps and provide data-driven recommendations to improve productivity and operational efficiency. Maintain performance-related policies, calculation logic, templates and documentation to ensure consistency and governance. Support manpower and workforce analysis, including productivity, overtime and resource utilisation. Participate in business improvement projects and assist in developing practical performance management solutions. Prepare management presentations, reports and ad-hoc analysis to support business decision-making. Perform other duties or projects assigned by the department. Requirements Bachelor's Degree in Business, Business Analytics, Finance, Supply Chain, Human Resources, Statistics or a related discipline. Fresh graduates with strong analytical ability are welcome to apply. One to three years of experience in operations analysis, performance management, business analysis or workforce analytics will be an advantage. Strong analytical thinking, problem-solving skills and attention to detail. Proficient in Microsoft Excel (Pivot Table, XLOOKUP/VLOOKUP, SUMIFS and other analytical functions). Able to work comfortably with large volumes of data and multiple deadlines. Good interpersonal and communication skills with the ability to work across different departments. Proficiency in Mandarin is required, as this role will work with group systems, reports and documentation primarily maintained in Chinese. Experience with Power BI, SQL or other data visualisation tools will be an advantage. Why Join Us Gain exposure to operations management, performance analytics and business planning. Work closely with senior management and play a key role in improving operational performance. Opportunity to contribute to the design and enhancement of performance and incentive frameworks. Develop valuable analytical and business partnering skills in a fast-paced logistics environment.