Administration Manager

- Provide step-by-step guidance to customers onproducts or services. - Respond to customer inquiries through variouscommunication channels, including in person, phone, email and live chat. - Address customer feedback and concerns withempathy and professionalism. - Handle a high volume of customer contacts whilemaintaining quality service. - Identify common customer issues and suggestimprovements to enhance the customer experience. - Sources, negotiates, and manages suppliers toacquire goods/services, ensuring quality, cost-effectiveness, and timelydelivery for organizational needs. - Focusing on strategic purchasing, cost control,risk management, inventory oversight, and strong vendor relationships tosupport operations. - Generate, verify, and send accurate invoices tocustomers, incorporating correct rates, service details, and supportingdocumentation. - Maintain client billing information, updatebilling software, manage financial records, and ensure data accuracy. - Event management for internal and external event for both offsite and onsite.