L1 Support Engineer (Government)

Working Hours : Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) Nearest MRT : Labrador MRT Salary Package : Up to SGD 3,300 + AWS Our L1 Support Engineer plays a crucial role in assisting inquiries and issues, ensuring that our services are accessible and effective. We are seeking dedicated individuals to join our team and provide top-notch support to our community. Roles and Responsibilities: Handle cases through various communication channels including hotline, email, online forms, chatbot, portal, or case management system. Conduct initial troubleshooting in accordance with standard operating procedures (SOPs) and guides. Escalate tickets to higher support levels and ensure resolution is achieved within the Service Level Agreement (SLA). Accurately and promptly log all customer queries and follow-up interactions into the CRM system. Identify and escalate emerging query trends or potential issues to the team leader. Perform any additional relevant tasks as assigned by the Supervisor. Requirements: Minimum ITE/Diploma in computer science or information technology field or related field. Minimum 1 year of working experience in Technical Helpdesk operation Prior experience in Government sector. By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: Contact you about potential opportunities. Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Wong Siew Ting (Maeve) - R25127375 ScienTec Consulting Pte Ltd - 11C5781