Operations Support Engineer

We are seeking an Operations Support Engineer to support and maintain enterprise digital platforms. In this role, you will ensure system reliability, troubleshoot production issues, provide technical support to users, and work closely with engineering teams to drive continuous service improvements. Why Join: Exposure to enterprise digital platforms and cloud technologies Opportunity to work closely with product, engineering, and DevOps teams Career growth in technical operations and application support Key Responsibilities: Provide L2/L3 support for enterprise applications, ensuring system reliability and timely incident resolution. Troubleshoot issues across applications, APIs, databases, cloud platforms, and integrations. Support deployments, configuration changes, production releases, and system monitoring. Collaborate with Product, Engineering, DevOps, and vendors to resolve technical issues. Drive continuous improvement through root cause analysis, automation, and process optimisation. Requirements: Degree in Computer Science, IT, Software Engineering, or related discipline. Hands-on experience supporting web applications, APIs, integrations, and cloud infrastructure. Knowledge of AWS, HTTP, JSON, SQL, networking (DNS, SSL/TLS), and monitoring tools. Scripting knowledge in Python, JavaScript, Node.js, TypeScript, or SQL is an advantage. Experience working in Agile or cross-functional engineering teams. By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: Contact you about potential opportunities. Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Shirley Hang Wei Dinq (Outsourcing Team) ScienTec Consulting Pte Ltd - 11C5781