Guest Experience Executive (Pre-Opening Hotel)

Our client is seeking a passionate and service-oriented individuals to join the opening team of a new luxury hotel in Singapore. This is an exciting opportunity to be part of a pre-opening journey and play a key role in delivering personalised guest experiences while building lasting relationships with guests. As a Guest Experience Executive, you will serve as a key point of contact for guests, ensuring their needs are anticipated, concerns are addressed promptly, and every interaction reflects exceptional hospitality standards. Job Responsibilities: Welcome guests warmly and create positive first impressions throughout their stay. Build strong relationships with guests, particularly VIP and long-stay guests, to enhance satisfaction and loyalty. Anticipate guest needs and coordinate personalised services to ensure memorable guest experiences. Maintain a visible presence in guest-facing areas and proactively assist guests with enquiries and requests. Handle guest feedback, concerns and service recovery situations professionally and efficiently. Follow up on guest issues to ensure timely resolution and guest satisfaction. Maintain accurate records of guest preferences and communicate relevant information to operational departments. Coordinate closely with Front Office, Housekeeping, Food & Beverage and other teams to ensure seamless service delivery. Support guest recognition initiatives and promote guest engagement programmes where applicable. Contribute ideas to enhance the overall guest experience and guest-facing environments. Ensure compliance with hotel policies, operational procedures, safety standards and confidentiality requirements. Represent the hotel professionally and uphold exceptional service standards at all times. Job Requirements: Minimum 1 year of experience in guest services, front office, hospitality or customer-facing roles. Strong communication and interpersonal skills with a guest-focused mindset. Ability to handle guest feedback and complai…