E-Commerce (Senior /Assistant Manager)

We are seeking a Senior Executive/ Assistant Manager (E-Commerce) t o strengthen our online presence and drive sales across key e-commerce platforms. This role is responsible for managing end-to-end e-commerce operations, optimising product visibility, executing digital marketing initiatives, and ensuring a seamless customer experience from order placement to fulfilment. Key Responsibilities: Develop and implement effective sales strategies to boost product visibility and revenue on Shopee and Lazada. Monitor key performance indicators (KPIs), analyze trends, and run online promotions to maximize exposure and sales. Provide responsive and professional customer support through e-commerce platforms. Oversee order processing, delivery, and return handling to ensure a smooth and efficient fulfilment process. Support the planning and execution of digital marketing campaigns including social media ads, email marketing, and paid ads (Google Ads, Facebook Ads, etc.). Analyze and report on campaign performance, working with the marketing team to optimize for higher engagement and ROI. Assist in managing the e-commerce website to enhance user experience and drive conversions. Compile and present regular performance reports covering sales, customer behavior, traffic, and campaign effectiveness. Coordinate with internal departments such as marketing, inventory, and customer service to align and execute online initiatives. Requirements: Diploma in E-Commerce, Marketing, Business, or a related discipline. At least 2-3 years of hands-on experience in e-commerce operations, digital marketing, or online retail. Proficient in managing online marketplaces like Shopee and Lazada. Strong analytical skills with experience in digital tools such as Google Analytics, Google Ads, Facebook Ads, and SEO tools. Excellent communication and organizational skills with attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. A collaborative team player who can work cross-functionally with various departments. Proficiency in English and Mandarin for work-related communication, including product information and customer support.