Student Services Executive

Position Summary: The Student Services Executive plays a key role in supporting the smooth and effective delivery of the school’s Academic Programmes and student support services. This role requires a balance of independent initiative and team collaboration, handling both routine responsibilities and ad hoc projects as assigned. The position reports directly to the Operations Manager. However, when involved in a specific project, the Project Leader will serve as the reporting superior, and performance appraisals for that project will be conducted by the Project Leader. Key Responsibilities: Administrative Support for Student Services: Manage all matters related to Student's Pass (STP), including but is not limited to submissions through the SOLAR system, STP appeals, updates, and renewals, communication with ICA and student guardians Assist international students with relocation and settling into life in Singapore Handle student enrolment processes, including but is not limited to creation of student email addresses, set-up of accounts in the Learning Management System (LMS) and coordination of onboarding documents and information Data and Records Management: Ensure that student P-files are properly maintained and updated Maintain accurate and timely updates of student databases Prepare and file daily and monthly reports related to student services and regulatory compliance Quality Assurance & Survey Administration: Support the QA/Registrar team with monthly certificate preparation and distribution Serve as the SurveyMonkey Administrator - Disseminate End-of-Module and End-of-Course Surveys Compile and file survey results for review and reporting Student Support and Communication: Respond professionally and promptly to student and learner enquiries Provide assistance and guidance related to school services, attendance, and enrolment Attend to student feedback and resolution of issues as needed Examinations and Meetings: Serve as invigilator for examinations, both scheduled and as needed Assist in meeting preparation, including coordination of schedules, taking and distributing minutes of meetings General and Ad Hoc Duties: Ensure courteous, professional communication at all times Carry out any additional duties or responsibilities assigned by Management Demonstrate flexibility and willingness to work beyond standard hours during peak periods or special projects Acknowledge that this job description may evolve based on business and operational requirements Requirements: Diploma or Degree in Business Administration, Education, or related field Minimum 2 years of relevant experience in administrative or student services roles Proficient knowledge of the SOLAR system and ICA Student Pass processes is essential Strong organizational skills with high attention to detail Effective communication skills (verbal and written) Tech-savvy with proficiency in Microsoft Office and digital survey tools (e.g., SurveyMonkey) Ability to handle confidential information responsibly A service-oriented mindset with cultural awareness, especially in a multicultural educational environment Working Conditions: Full-time, Monday to Friday; additional hours may be required for events, meetings, or projects Office-based with regular interaction with students, faculty, and external authorities