About this role
Manage and resolve sensitive customer feedback and claims regarding public transport services while liaising with internal departments and regulators. Coordinate team schedules, handle escalated cases, and participate in crisis communications and accident response duties.
Requires a degree in Business or Mass Communication and at least 5 years of experience in a customer service or call center environment. Candidates must possess excellent English proficiency and strong analytical skills to handle challenging situations effectively.
What they're looking for
Customer ServiceCase ManagementConflict ResolutionCommunicationCRM SystemsMicrosoft OfficeCrisis CommunicationAnalytical Skills
Frequently asked questions
What does a Executive/ Senior Executive, Customer Relations (Operations) at SMRT Corporation Ltd do?
Manage and resolve sensitive customer feedback and claims regarding public transport services while liaising with internal departments and regulators. Coordinate team schedules, handle escalated cases, and participate in crisis communications and accident response duties. Requires a degree in Busine…
What skills does this Executive/ Senior Executive, Customer Relations (Operations) role need?
Key skills for this role include Customer Service, Case Management, Conflict Resolution, Communication, CRM Systems, Microsoft Office.
How much does a Executive/ Senior Executive, Customer Relations (Operations) at SMRT Corporation Ltd pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Executive/ Senior Executive, Customer Relations (Operations) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Executive/ Senior Executive, Customer Relations (Operations) role?
You can apply directly on SMRT Corporation Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.