Customer Service Officer Cum Admin

Job Description • Prepare and manage daily documents such as quotations, invoices, and delivery orders. • Update job and project tracking sheets (e.g., installation schedules, servicing jobs). • Assist in processing supplier orders, payments, and claims. • Attend to customer inquiries via phone, WhatsApp, email. • Handle after-sales service requests and plan the schedule. • Plan, confirm, or adjust new client's installation dates; align schedules with internal team. • Handle rescheduling, cancellations, or material shortages promptly; escalate issues when needed. • Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information. • Coordinate with factory manager to order materials for ongoing projects or installations when required. • Arrange logistics for picking up or sending out stocks and materials to job sites. • Work closely with the installation team to manage daily work schedules and logistics. Qualifications • O Level, diploma equivalent or above. • Basic computer skills (Excel, Word, Email) • Good collaborative skills and a team player. • Ability to handle multiple tasks while working in a fast-paced environment. • Able to start immediately Job Type: Full-time