About this role
Responsibilities and Duties Provides second-line investigation and diagnosis Resolves and closes incidents/service requests as per helpdesk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details per helpdesk procedures Communicates with client regarding incident progress Troubleshoots and resolves PC incidents and/or VIP requests Ensures tickets are updated at all times until issues are resolved Liaises with clients, other IT support groups and 3rdparty providers when necessary Coordinates with vendors for hardware repair Performs staging of PCs / Laptops Performs IMAC (Install, Move, Add and Change) Administrate mobile phone requests (Corporate Sim card) Prepare Video Conferences on request Assists on special events coverage Creates/maintains documentation Requirements 5+ years of working experience with desktop/network equipment in IT environment, providing onsite support Possess an ITE or Diploma in Computing/Electrical/Electronic Engineering or related field of study Proficient in utilizing a variety of office software, specifically: Word, Excel, PowerPoint, SharePoint and Outlook Ability to write technical support documentation a plus
What they're looking for
Desktop InfrastructureMicrosoft PowerPointHelpdesk SupportManage IT Support team
About Tangspac Consulting Pte Ltd
Frequently asked questions
What does a IT Onsite Support (Contract) at Tangspac Consulting Pte Ltd do?
Responsibilities and Duties Provides second-line investigation and diagnosis Resolves and closes incidents/service requests as per helpdesk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details per hel…
What skills does this IT Onsite Support (Contract) role need?
Key skills for this role include Desktop Infrastructure, Microsoft PowerPoint, Helpdesk Support, Manage IT Support team.
How much does a IT Onsite Support (Contract) at Tangspac Consulting Pte Ltd pay?
This role lists a salary of S$4,000 – S$5,000 per month.
Is this IT Onsite Support (Contract) role remote, hybrid, or on-site?
The listing is based in Islandwide. Check the posting for remote or hybrid options.
How do I apply for this IT Onsite Support (Contract) role?
You can apply directly on Tangspac Consulting Pte Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.