End User Services (Eus) Lead – Microsoft Workplace & Security

About the Role You will provide Level 2 End-User Computing (EUC) support in a mission-critical banking environment, managing Microsoft workplace and security technologies for financial trading floor and front-office users. This is a renewable contract placement onsite at the client’s premises. Key Responsibilities 1. Level 2 Technical Support & Incident Resolution • Diagnose and resolve complex EUC incidents across Windows 10/11 and virtual desktop (VDI) environments • Support trading floor and front-office user setups • Perform root cause analysis (RCA) and implement preventive measures 2. Microsoft 365 Administration & Support • Administer Exchange Online (mail flow, mailbox permissions, archiving) and Microsoft Teams (policies, collaboration settings) • Manage SharePoint Online & OneDrive access control and data sharing governance • Troubleshoot mail delivery, phishing, safe links, and attachment security issues • Ensure compliance with data protection and financial regulatory requirements 3. Identity & Access Management • Manage Active Directory & Azure AD (Entra ID): user provisioning, deprovisioning, and Joiners/Movers/Leavers (JML) processes • Administer Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA) • Configure and maintain Conditional Access policies; enforce least privilege and segregation of duties 4. Endpoint & Device Management • Administer endpoints via Microsoft Intune / Endpoint Manager and Group Policy Objects (GPO) • Enforce device compliance policies, BitLocker encryption, and EDR/AV security controls • Support VPN and Zero Trust remote access models 5. Security & Regulatory Compliance • Support compliance with MAS (Monetary Authority of Singapore) guidelines, PCI-DSS (if applicable), and ISO 27001 • Monitor and remediate endpoint security alerts and suspicious user activities • Assist with audit requests, evidence gathering, and compliance reporting 6. Incident, Change & Problem Management • Use ITSM tools (ServiceNow, …