Business Analyst, Technology & Digitalisation

Job Summary: We are seeking a strategic and hands-on manager to drive TOUCH’s journey towards becoming a data-driven, AI-powered, and future-ready organisation. Reporting as part of a cross-functional team, this role partners closely with Groups and Services to align business and technology outcomes, architect and implement scalable, secure, and user-centric digital platforms, and lead innovation across digital products, platforms and processes. Principal Responsibilities and Duties: Align Digital Transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership), transforming TOUCH into a data-driven, AI-powered and future-ready organisation. Conduct business analysis, identify gaps and recommend digital products and platforms Translate business requirements into functional and technical specifications, user stories and digital workflows Partner with Groups and Services across TOUCH to align and agree on desired business, technology and project outcomes. Facilitate requirements gathering workshops, stakeholder interviews and customer journey/process mapping sessions. Propose and drive projects and initiatives to meet security, scalability, sustainability and user-centric objectives. Design, architect and deliver digital products and platforms that supports digital processes and services that may include integration with external systems, e.g. contractors and government systems. Source, evaluate and manage vendors to meet business, technology and digitalisation requirements. Review and update policies, best practices, architecture and technical standards. Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and other performance metrices Contribute as a member of a cross-functional, agile team. Essential Qualifications: Degree in Computer Science, Information Technology or a related Technical discipline or relevant skillsets with at least 7 years relevant working experience Core Competencies Skills & Attributes: At least 5 years relevant working experience in technology & digitalisation Hands-on experience with Microsoft 365, Dynamics 365, and Power Platform, including working knowledge of C#, plug-ins, workflows, Power Automate, and business rules Exposure to Adobe Experience Manager, Marketo, Azure, AWS, Outsystems, API management Experienced in agile project management, software development, product management, vendor management and business analysis Strong communication skills with the ability to present and articulate concepts and analysis clearly Able to handle a wide range of stakeholders Strong problem-solving and analytical skills A person of integrity and confidence with a leadership style grounded in humility and empathy Strong grasp of technology, digitalisation and AI Passion for innovation and technology adoption within the social service and community care sector.