Freight Forwarding Customer Service Executive

Job Requirements – Freight Forwarding Customer Service Executive Minimum 3 years of experience in freight forwarding, preferably in Air & Ocean Import/Export operations. Knowledge of end-to-end shipment coordination, including booking, documentation, customs permits, and delivery arrangements. Familiar with shipping documents such as MAWB, HAWB, MBL, HBL, packing lists, and commercial invoices. Experience in Singapore Customs permit declarations (e.g. TradeNet, GST, FTZ, TCO/TCI, OD/OO permits) is an advantage. Good understanding of freight forwarding procedures for import, export, and cross-trade shipments. Strong customer service and communication skills with the ability to liaise effectively with customers, overseas agents, airlines, shipping lines, transporters, and co-loaders. Able to manage multiple shipments, prioritize tasks, and meet tight deadlines in a fast-paced environment. Meticulous, responsible, and detail-oriented with strong problem-solving skills. Proficient in Microsoft Office (Excel, Word, Outlook). Experience with freight forwarding systems is preferred. Key Responsibilities (Optional for Job Advertisement) Coordinate daily Air & Ocean import, export, and cross-trade shipments. Handle customer enquiries, quotations, booking arrangements, and shipment tracking. Prepare and verify shipping documentation and customs declarations. Liaise with customers, overseas agents, carriers, transporters, and internal teams to ensure smooth shipment execution. Monitor shipment status and provide timely updates to customers. Prepare shipment costing and support invoicing activities. Resolve shipment issues promptly while maintaining excellent customer service.