Urgent!!! Senior / Business Analyst (Pega)

Highlights: 1-year contract (renewable and convertible) 5 days work week, normal office working hour Great remuneration & benefits Great career progression Location: Central Key Responsibilities: Conduct requirement gathering sessions with business users and stakeholders to understand business needs, pain points, and improvement opportunities. Analyse, document, and validate functional, data, and technical requirements for Pega-based solutions. Translate business requirements into user stories, functional specifications, process flows, and acceptance criteria. Perform fit-gap analysis, impact assessment, and effort estimation for change requests and enhancements. Work closely with developers, testers, and architects to clarify requirements and support solution design. Support system testing, UAT, regression testing, and pre-release validation to ensure solution quality. Triage incidents, service requests, and enhancement requests; coordinate resolution and escalation where needed. Review defects, root-cause analysis, and recommended fixes to ensure issues are addressed effectively. Support release planning, deployment activities, and post-release verification. Monitor application performance, operational issues, and scheduled jobs to support day-to-day service stability. Collaborate with vendors and internal technical teams to manage security updates, certificates, vulnerability remediation, and compliance-related activities. Prepare and maintain documentation such as requirement specs, process documents, test cases, release notes, and operational reports. Provide stakeholder updates, progress reporting, and issue tracking to ensure transparency and timely decision-making. Support data migration, archival, and system transition activities where required Provide functional support and incident triage for PEGA based applications, working with vendors and technical teams to resolve issues Support PEGA platform related releases, defects, and configuration changes across test and production environments Requirements: At least 5 years of experience in business analysis, systems analysis, or related delivery roles. Strong experience gathering business requirements, documenting functional specifications, and supporting testing activities. Prior experience supporting PEGA based applications in GCC environment, including requirements analysis, testing, and production support. Prior experience using JSM (Jira Service Management) or similar service mgmt. support tools. Good understanding of SDLC, Agile/Scrum, and waterfall delivery methods. Experience supporting production operations, incident management, and release management. Strong analytical, problem-solving, and stakeholder management skills. Ability to work with business users, technical teams, vendors, and project managers in a fast-paced environment. Proficiency in Microsoft Office, JIRA/JSM, Confluence, Visio, and related documentation tools. Knowledge of SQL is an advantage. Experience in application operations, vendor management, and service management. Familiarity with security-related operational tasks such as SSL certificate monitoring, vulnerability tracking, and patch coordination. Experience in data migration, UAT coordination, and release support. HOW TO APPLY: Interested applicants, please click on “Apply Now” or email to dicksern@trustrecruit.com.sg with provided your latest resume in MS WORD format with below information. Last drawn salary Expected salary Notice period Reason for leaving We regret only shortlisted candidates will be notified. Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg. Trust Recruit Pte Ltd EA License No: 19C9950 EA Personnel: Lim Dick Sern (Dick Sern) EA Personnel Reg No: R22106832